Paul BadenochPlanning an international trip from Gatineau, Quebec, or need to renew your Canadian passport? Knowing how to contact Passport Canada in Gatineau is essential for getting answers to your questions, scheduling appointments, or resolving urgent issues. Whether you’re applying for a new passport, replacing a lost one, or checking application status, the right contact information saves time and stress. This comprehensive guide for 2025 provides the official contact numbers, office details, and practical tips for connecting with Passport Canada services in Gatineau, ensuring you’re ready for your next adventure.
Passport Canada Gatineau Contact Number
Gatineau, located across the Ottawa River from Canada’s capital, hosts several Service Canada Centres and Passport Canada offices where residents can access passport services. The contact numbers for these offices, along with national helplines, are critical for inquiries about applications, appointments, or urgent travel needs. Below, we outline the official contact information for Passport Canada in Gatineau, based on verified government sources, including hours, services, and alternative contact methods for 2025.
Official Contact Numbers for Passport Canada in Gatineau
Here are the primary contact numbers and details for passport services in Gatineau:
- General Passport Inquiries (National Helpline):
- Phone: 1-800-567-6868
- Hours: Monday to Friday, 8:30 AM–5:00 PM (ET); closed on statutory holidays
- Services: Answers questions about passport applications, renewals, status checks, and urgent processing. Available in English and French.
- TTY (for hearing-impaired): 1-866-255-7655 (same hours)
- Notes: This toll-free number is the main point of contact for general inquiries across Canada, including Gatineau residents. Expect longer wait times during peak seasons (January–April).
- Gatineau-Hull Service Canada Centre and Passport Services:
- Address: 210 Champlain Street, Gatineau, QC, J8X 3R5
- Phone: 1-800-567-6868 (use the national helpline for inquiries)
- Hours: Monday to Friday, 8:30 AM–4:00 PM; closed on holidays, including Quebec National Holiday (June 24, 2025)
- Services: Accepts new passport applications, renewals, and urgent processing requests. Offers in-person assistance for complex cases (e.g., lost passports, name changes).
- Appointment: Required for most services; book online via the Service Canada website or call the national helpline.
- Notes: Located in the Hull sector, this is Gatineau’s primary passport office. Walk-ins are limited, so appointments are strongly recommended.
- Canadian Passport Centre (455 de l’Hôpital Boulevard):
- Address: 455 de l’Hôpital Boulevard, Gatineau, QC, J8T 0L3
- Phone: 1-800-567-6868 (national helpline for inquiries)
- Hours: Monday to Friday, 8:30 AM–4:00 PM; closed on holidays
- Services: Processes applications for new passports, renewals, and expedited services. Specializes in urgent processing for travel within 2–10 business days (additional fees apply).
- Appointment: Mandatory; book via the Service Canada website or call 1-800-567-6868.
- Notes: This newer facility offers streamlined services but focuses on pre-scheduled appointments. Ideal for urgent needs or complex applications.
- Emergency or After-Hours Contact:
- Phone: 1-613-996-8885 (Global Affairs Canada, for Canadians abroad needing emergency passport services)
- Hours: 24/7 for emergencies (e.g., lost passport while traveling)
- Services: Assists with emergency travel documents or consular support. Not for routine inquiries.
- Notes: Use this number only if you’re outside Canada and need urgent help. Gatineau residents with domestic emergencies should contact the national helpline or visit a local office.
Alternative Contact Methods
If phone lines are busy or you prefer other options, consider these alternatives:
- Online Web Form:
- Available 24/7 on the Canada.ca passport services page.
- Use for non-urgent inquiries about application status, eligibility, or document requirements.
- Response time: Typically 2–5 business days.
- Notes: Provide detailed information to avoid follow-up delays. Ideal for complex questions (e.g., refugee travel documents).
- Social Media:
- Twitter/X: @PassportCan (English) or @PasseportCan (French)
- Hours: Monday to Friday, 8:00 AM–4:00 PM (ET)
- Services: Responds to general passport questions. Not for personal or urgent issues.
- Notes: Useful for quick clarifications but avoid sharing sensitive details publicly.
- Mail:
- Address: Passport Canada Program, Gatineau, QC, K1A 0G3
- Services: For mailing passport applications (e.g., adult renewals via Form PPTC 153) or supporting documents.
- Notes: Include a return address and track your mail. Processing takes 20–25 business days for mailed applications, excluding shipping.
Summary Table: Passport Canada Gatineau Contact Information (2025)
| Contact Method | Details | Hours | Services | Notes |
|---|---|---|---|---|
| National Helpline | 1-800-567-6868; TTY: 1-866-255-7655 | Mon–Fri, 8:30 AM–5:00 PM (ET) | General inquiries, status checks, urgent processing | High call volume in peak seasons |
| Gatineau-Hull Service Canada | 210 Champlain St, J8X 3R5; 1-800-567-6868 | Mon–Fri, 8:30 AM–4:00 PM | New applications, renewals, urgent processing | Appointment required |
| Canadian Passport Centre | 455 de l’Hôpital Blvd, J8T 0L3; 1-800-567-6868 | Mon–Fri, 8:30 AM–4:00 PM | New applications, expedited services | Appointment mandatory |
| Emergency (Abroad) | 1-613-996-8885 | 24/7 | Emergency travel documents | For Canadians outside Canada only |
| Online Web Form | Canada.ca passport page | 24/7 | Non-urgent inquiries | 2–5 day response time |
| Social Media | @PassportCan | Mon–Fri, 8:00 AM–4:00 PM (ET) | General questions | Avoid sensitive information |
Passport Services Available in Gatineau
Gatineau’s passport offices offer a range of services to meet your needs:
- New Passport Applications:
- Use Form PPTC 153 (adults) or Form PPTC 155 (children under 16).
- Requires in-person submission at 210 Champlain St or 455 de l’Hôpital Blvd with proof of citizenship (e.g., birth certificate), photo ID, and two passport photos.
- Fees: $120 (adult, 5-year passport), $160 (adult, 10-year), $57 (child, 5-year) as of 2025.
- Passport Renewals:
- Adults with passports issued after age 16 can renew by mail using Form PPTC 153 or in person if urgent.
- Submit your old passport, two photos, and fees. No proof of citizenship required unless details have changed.
- Urgent and Express Processing:
- Urgent: Pickup within 2 business days ($110 extra).
- Express: Pickup within 3–9 business days ($50 extra).
- Available at 455 de l’Hôpital Blvd with proof of travel (e.g., flight itinerary). Call 1-800-567-6868 to confirm eligibility.
- Lost or Stolen Passports:
- Report immediately by calling 1-800-567-6868 or visiting a Gatineau office.
- Submit Form PPTC 203 (Declaration Concerning Lost or Stolen Passport) with a new application.
- Passport Photos:
- Available at local providers like Walmart Gatineau (51 Bd de la Gappe) or Shoppers Drug Mart (455 Bd Gréber) for ~$20.
- Must be 50×70 mm, taken within 6 months, with a plain background.
How to Contact Passport Canada in Gatineau
To reach Passport Canada effectively, follow these steps:
- Call the National Helpline:
- Dial 1-800-567-6868 during business hours.
- Have your application number (if checking status) or travel details ready.
- Use the TTY line (1-866-255-7655) if hearing-impaired.
- Be prepared for wait times; early mornings or mid-week calls are less busy.
- Visit a Gatineau Office:
- Book an appointment online at Canada.ca/passport or call 1-800-567-6868.
- Bring all required documents (e.g., birth certificate, ID, photos, fees) to avoid delays.
- Arrive 10–15 minutes early with a printed appointment confirmation.
- Use the Online Web Form:
- Access via the passport services page on Canada.ca.
- Select the appropriate inquiry type (e.g., “Application Status” or “General Question”).
- Include your full name, contact details, and application number (if applicable).
- Mail Your Application:
- Send to Passport Canada Program, Gatineau, QC, K1A 0G3.
- Use Canada Post’s Xpresspost or a courier for tracking (e.g., UPS, FedEx).
- Include a prepaid return envelope for faster delivery.
- Avoid Peak Times:
- January–April and September are busiest due to travel planning. Call or visit in May–August for shorter wait times.
- Avoid calling at opening (8:30 AM) or lunch hours (12:00–1:00 PM).
Preparing for Your Passport Application
To ensure a smooth interaction with Passport Canada in Gatineau:
- Gather Documents:
- Proof of Citizenship: Canadian birth certificate, citizenship certificate, or previous passport.
- Photo ID: Driver’s license, health card, or government ID.
- Two Passport Photos: Signed by the photographer and a guarantor (e.g., doctor, lawyer).
- Proof of Travel: Flight itinerary or booking for urgent/express services.
- Complete Forms:
- Download Form PPTC 153 (adults) or PPTC 155 (children) from Canada.ca.
- Fill out in black ink, ensuring no errors. Do not sign until instructed at the office.
- Pay Fees:
- Accepted methods: Debit, credit (Visa, Mastercard), or certified cheque/money order (to “Receiver General for Canada”).
- Cash not accepted for mailed applications.
- Fees: $120 (5-year adult), $160 (10-year adult), $57 (child).
- Book an Appointment:
- Use the eServiceCanada portal or call 1-800-567-6868.
- Select “Passport Services” and choose 210 Champlain St or 455 de l’Hôpital Blvd.
- Check Processing Times:
- Standard: 10–20 business days (in-person), 20–25 days (mail).
- Express: 3–9 business days ($50 extra).
- Urgent: 2 business days ($110 extra).
- Apply 2–3 months before travel to avoid rush fees.
Special Considerations
Certain situations require extra steps:
- Minors (Under 16):
- Both parents/guardians must consent, either in person or via a notarized statement.
- Submit a birth certificate showing parental details or custody documents.
- Fees: $57 for a 5-year passport.
- Lost or Stolen Passports:
- Report immediately to prevent misuse.
- Visit 210 Champlain St or 455 de l’Hôpital Blvd with Form PPTC 203 and a new application.
- Name Changes:
- Provide a marriage certificate, divorce decree, or legal name change certificate.
- Use Form PPTC 153 with updated documents.
- Urgent Travel:
- For travel within 2 days, visit 455 de l’Hôpital Blvd with proof of travel.
- Call 1-800-567-6868 to confirm availability before visiting.
- Non-Canadian Residents:
- Gatineau offices serve Canadian citizens only. Non-residents needing travel documents should contact Immigration, Refugees and Citizenship Canada (IRCC) at 1-888-242-2100.
Tips for Contacting Passport Canada
- Call Early: Dial 1-800-567-6868 at 8:30 AM for shorter wait times.
- Use Online Tools: Check application status on Canada.ca before calling to reduce call volume.
- Be Specific: When using the web form, clearly state your issue (e.g., “Lost passport, travel in 5 days”) for faster responses.
- Bring ID to Offices: Carry a driver’s license or health card to verify identity during in-person visits.
- Track Mailed Applications: Use Canada Post’s tracking or courier services to monitor delivery to Gatineau’s processing centre.
- Stay Patient: High demand during peak seasons can lead to delays. Follow up politely if responses are delayed.
Why Gatineau Is a Hub for Passport Services
Gatineau’s proximity to Ottawa, home to federal government offices, makes it a key location for Passport Canada services. The city’s Service Canada Centres at 210 Champlain St and 455 de l’Hôpital Blvd are well-equipped to handle thousands of applications annually, serving residents of Outaouais and nearby Ontario communities. With efficient appointment systems and access to urgent processing, Gatineau ensures Canadians can travel with confidence, whether for vacations, work, or family visits.
FAQ: Common Questions About Passport Canada Gatineau Contact
What is the contact number for Passport Canada in Gatineau?
The primary contact number for Passport Canada in Gatineau is 1-800-567-6868, available Monday to Friday, 8:30 AM–5:00 PM (ET). Use this for inquiries about applications, appointments, or urgent services at 210 Champlain St or 455 de l’Hôpital Blvd. TTY users can call 1-866-255-7655.
Can I walk into the Gatineau passport office without an appointment?
Walk-ins are limited at Gatineau’s passport offices (210 Champlain St or 455 de l’Hôpital Blvd). Appointments are required for most services, including new applications and urgent processing. Book online at Canada.ca or call 1-800-567-6868 to schedule.
How do I check my passport application status in Gatineau?
Check your application status online at Canada.ca/passport using your application number, date of birth, and reference number. Alternatively, call 1-800-567-6868 or use the web form for updates. Mailed applications to Gatineau (K1A 0G3) take 20–25 business days to process.
Getting Your Passport with Ease in Gatineau
Contacting Passport Canada in Gatineau is straightforward with the right information. Use the national helpline (1-800-567-6868) for quick answers, book an appointment at 210 Champlain St or 455 de l’Hôpital Blvd for in-person needs, or submit inquiries via the online web form. Prepare your documents, apply early, and track your application to ensure your passport arrives on time. Whether you’re exploring Europe, visiting family in Asia, or relaxing in the Caribbean, Gatineau’s passport services have you covered for your 2025 travels.